The candidate experience in canceling or rescheduling an event will slightly change based on the type of hiring event that the candidate was registered for. 

Chat booth, live video broadcasts, and event sessions

• When the candidate asks to reschedule, your AI Assistant will send the candidate a Q&A message. 
• When the candidate asks to cancel their registration, your AI Assistant will confirm with the candidate that they are looking to cancel. If the candidate says Yes, then your AI Assistant will cancel their registration. 
  • Note: If a candidate cancels their event registration, the candidate will be removed from the hiring event.  

Interview sessions only

• When the candidate asks to reschedule, your AI Assistant will confirm the intent. If the candidate says Yes, then your AI Assistant will reschedule the candidate for a new interview within the event.
  • Note: This specific candidate did not have another profile within the CEM that was also scheduled for an interview at the same time. 
• When the candidate asks to cancel, your AI Assistant will confirm with the candidate that they are looking to cancel their interview during the event. If the candidate says Yes, then your AI Assistant will cancel their event interview.
  • However, the candidate is still considered registered for the hiring event on the backend and will continue to display within the All Candidates list view within the event.

Interview sessions and non-interview sessions

• The candidate is only registered for the hiring event. This means that the candidate is not scheduled for an interview during the hiring event.  
  • When the candidate asks your AI Assistant to reschedule, the candidate’s experience is the same as when the hiring event has only live video broadcasts or event sessions created.
  • When the candidate asks to cancel their registration, your AI Assistant will confirm with the candidate that they are looking to cancel. If the candidate says Yes, then your AI Assistant will cancel their registration.
    • Note: If a candidate cancels their event registration, the candidate will be removed from the hiring event.  
• The candidate is registered and scheduled for the hiring event. This means that the candidate is scheduled for an interview during the hiring event.
  • When the candidate asks to reschedule, your AI Assistant will confirm the intent. If the candidate says Yes, then your AI Assistant will reschedule the candidate for a new interview within the event.
    • Note: This specific candidate did not have another profile within the CEM that was also scheduled for an interview at the same time. 
  • When the candidate asks to cancel, your AI Assistant will confirm with the candidate that they are looking to cancel their interview during the event. If the candidate says Yes, then your AI Assistant will cancel their event interview.
    • However, the candidate is still considered registered for the hiring event on the backend and will continue to display within the All Candidates list view within the event.