Use messaging templates throughout the system
Updated at August 20th, 2026
Table of Contents
You can use messaging templates in several areas of the system, including the Candidate Inbox, Campaigns, and Workflows.
Inbox and Campaigns
Click here to learn how to use messaging templates in the Candidate Inbox and Campaigns.
Workflows
Within Workflows, select a Send Communication action to gain access to the # Use a Template selector. Search for and select the preferred Workflow Type template from the list and then select Apply. When chosen, you can then edit the template for only this communication.
- Note: When you have entered an input greater than 160 characters for SMS, then the character counter will turn orange and a warning message will display under the text box.
Multilingual templates
Selecting the preferred languages in the Languages selector in the header of the workflow will also include the languages for the selected messaging template.
If you have selected additional languages, but the English template selected for a workflow was edited and does not have that same language translation, a modal will display that, when confirmed, will automatically translate the message to the selected languages for you.
Edits made to this messaging template will only be applied to this specific campaign and not to the original template.