Short code keywords are used by candidates to initiate a conversation with your AI Assistant via SMS. They will type a certain keyword, such as “Barista,” to a short code number to start conversing about a specific job opening(s).

You can manage existing short code phone numbers, but to create a new short code phone number or keyword, please contact your CS Representative.

Navigation

To manage Short Code Keywords:

1. In the upper-left corner, select All Apps and then select Settings.
2. In the Settings page, select Channels under Platform.
3. In the Channels page, select Keywords, and then select Short Code in the side navigation.

View short code keywords 

The Short Code Keywords section of the Channels page will include the following list columns:

• Keyword – The short code keyword.
• Phone Number – The phone number associated with the keyword. 
• Country – The country associated with the short code keyword. 
• Conversation – The type of conversation associated with the short code keyword. 
• Last Edited – The date that the keyword was last edited.
• Date Created – The date that the keyword was created.

By selecting the short code keyword, you can view the details of the short code and can even copy the short code number and keyword to use in your advertisements.

Add a short code number

Only your CS Representative can create a short code number for you. Once created, you can then add a short code keyword.

Create the short code keyword

Once your short code is added, you will have the ability to create a short code number from the Short Code Keywords section of the Channels page.

1. In the upper-right corner of the Short Code Keywords section, select + Create Keyword.
2. In the Create Short Code Keyword drawer, update the following details:
   • Keyword: Enter the desired keyword. When a candidate texts this keyword, it will start the associated conversation.
   • Short Code: Select the desired Short Code number to map to the keyword.
3. Select Create Keyword.

The new short code is then ready for use.

Edit existing short code keywords

To edit a short code keyword:

1. Select the desired short code.
2. In the Edit Keyword drawer, you can modify the Keyword, Conversation, and optionally add a Job Req ID.
3. Review the auto-generated QR Code for the keyword, which can be downloaded.
4. You also have the option to configure the following interaction settings:
   • Knowledge Base: Enable this setting, and if enabled, select the Q&A type (e.g., Candidate Q&A, Employee Q&A).
   • Job Search: Enable this setting to activate job search functionality.
5. In the bottom right corner, select Save Changes.

Edit short code keyword catch-all settings

1. Navigate to the Short Code Keywords page.
2. Click on the setting icon next to the search bar, and then select Short Code Catch-all Settings to open the drawer.
3. Configure interaction settings:
   • Short Code: Select the Short Code number for which you are setting the catch-all behavior.
   • Knowledge Base: This is an optional setting. If enabled, select the Q&A type.
   • Job Search: This is an optional setting. If enabled, it will activate job search functionality.
   • How would you like to start the interaction?: Select the type of initial interaction (e.g., Capture Conversation).
   • What conversation will you use?: Select the specific conversation that will be triggered.
4. Configure Job Search Parameters if Job Search is enabled:
   • Allow candidate to search for job location: Enable this to allow candidates to search for jobs that fall outside of the parameters set below.
     • Attribute Settings: Configure specific search filters.
       1. Use the + Add Attribute button to include parameters.
       2. Select the desired Attribute and enter the associated Value(s).
     • Limit search to attribute values: Enable this to restrict search results only to the targeted jobs.
5. If preferred, enable Surveys to activate surveys for the catch-all behavior and then select the desired survey.
6. In the lower-right corner, select Save Changes.

Edit location based keyword catch-all settings

The Location Based Keyword settings are used to configure the default behavior when a Short Code receives a message without a specific keyword.

1. Navigate to the Short Code Keywords page and select the Location Based tab.
2. Click on the setting icon next to the search bar to open the Location Based Keyword Catch-all Settings drawer.
3. Configure interaction settings:
   • Short Code: Select the Short Code number for which you are setting the catch-all behavior.
   • Knowledge Base (Optional): Enable this setting, and if enabled, select the Q&A type.
   • Job Search (Optional): Enable this setting to activate job search functionality.
   • How would you like to start the interaction?: Select the type of initial interaction (e.g., Capture Conversation).
   • What conversation will you use?: Select the specific conversation that will be triggered.
4. Configure surveys:
   • Surveys: Enable this setting to activate surveys for the catch-all behavior. Select the desired survey.
5. In the lower-right corner, select Save Changes.

Download QR code

If you need the short code phone number's QR code downloaded, contact your CS Representative for assistance.

Candidate experience

When a candidate sends a short-code keyword to your virtual AI assistant, they will begin the designated conversation with the candidate to assist them with applying and/or searching for jobs.

• Note: When Contextual Q&A is not triggered, and the response is not sent to the Generative AI service. This prevents disruptions in conversation flow.