Employee Communications phone numbers
Updated at September 21st, 2026
Table of Contents
Employee Communications phone numbers are used for employee communications, such as general messages, surveys, or SMS notifications sent through the Employee Communications product.
This guide focuses on viewing and managing Employee Communications phone numbers in Channels.
At this time, an account can only have one Employee Communications phone number. This cannot be removed or changed after it is provisioned.
Configuration
This phone number type is associated with the Employee Communications product. Employee Communications must be enabled in the account.
Learn more about Employee Communications.
Create an Employee Communications phone number
Learn more about creating an Employee Communications phone number in the Create phone numbers article.
Use Case Notes:
- For Employee Communications phone numbers, you can only provision one phone number per account.
Edit an Employee Communications phone number
- Select All Apps in the upper-left corner of the header, and then select Settings.
- On the Settings page, select Channels under Platform.
- Using the Channels left-pane, select Employee Communications under A.I. Assistant Numbers.
- Select the employee communications phone number you want to update.
- In the Employee Communications Phone Number drawer, toggle on or off the (Contextual) Employee Q&A setting.
Employee Communications phone numbers are separate from Employee phone numbers, which are assigned to individual users. Learn more in the Employee phone numbers article.
Download an Employee Communications phone number QR code
- Using the Channels left-pane, select Employee Communications under A.I. Assistant Numbers.
- Select the employee communications phone number.
- Under the QR Code section, select Download.
- Select Download.
You can share the QR code so employees can start an SMS conversation with their AI Assistant from the printed or digital code.
Delete an Employee Communications phone number
Employee Communications phone numbers cannot be deleted from Channels. All accounts are limited to one Employee Communications phone number, and that number cannot be removed after provisioning.