Employee communication delivery channels
Updated at November 3rd, 2026
Table of Contents
On the Delivery section of the Communications Builder, a Delivery Method subsection will display under the delivery options. By default, every communication will be sent to the Employee Dashboard and the first available channel in the delivery method hierarchy.
Delivery channel/methods hierarchy
Selecting the Default delivery method will open a slide-out drawer that displays the available delivery methods. The channel ordering displayed allows the user to provide fallback channels in the event that there is a delivery error to one or more of the delivery methods, the user has previously unsubscribed, or the user does not have an assigned value for a given delivery channel.
Reorder delivery methods
Delivery methods will display in their default hierarchy. To rearrange this hierarchy, simply click, drag, and drop a method’s multi-dot icon to the preferred order.
Important Note: The system will only send to the first available channel in the delivery method configuration and not all of the selected channels.
Remove delivery options
You can remove delivery methods from the hierarchy entirely by clicking the x icon next to the preferred method.
Important Note: The system will only send to the first available channel in the delivery method configuration and not all of the selected channels.
Dashboard only
If you only want the Dashboard option to remain, then you can remove all other delivery methods. Having only the dashboard as your delivery method is a more niche use case, wherein the communication will only be sent to every employee’s dashboard, and as a consequence, no users will be notified that they receive this communication.
This is most useful when delivering a batch of information all at once, as it can reduce spam to a given channel and prevent issues with multiple communications overlapping and the user only being able to complete the most recent one on SMS.
In these cases, it is a best practice to send an accompanying communication to SMS / Email, notifying the user to check their dashboard.
Delivery status for only the dashboard
Normally, communications will display the Undelivered status when the communication fails to deliver to SMS or email, despite the fact that it was delivered to the dashboard. This is because it is important to know the SMS / email delivery failed. In the case that only the Dashboard is selected, then there will be no Undelivered status, as the delivery rate will be 100% and every employee will either be in Received or Completed status.