Weekly Conversations (Employee) Report
Updated at August 19th, 2026
Table of Contents
This report provides detailed conversation weekly counts and averages. The date range is limited to only one week at a time.
Report fields
| Field | Field Description | Sample Value & Formatting |
|---|---|---|
| Country |
Returns the country name of the user based on their IP address.
|
United States |
| Conv Count Monday | Returns the number of new user conversations for the listed day. | 2 |
| Conv Count Tuesday | Returns the number of new user conversations for the listed day. | 4 |
| Conv Count Wednesday | Returns the number of new user conversations for the listed day. | 3 |
| Conv Count Thursday | Returns the number of new user conversations for the listed day. | 1 |
| Conv Count Friday | Returns the number of new user conversations for the listed day. | 3 |
| Conv Count Saturday | Returns the number of new user conversations for the listed day. | 2 |
| Conv Count Sunday | Returns the number of new user conversations for the listed day. | 1 |
| Average daily conversation | Average the number of new user conversations for the selected week. | 2 |
| Weekly Engaged Employees | Returns the total the number of new user conversations for the selected week. | 16 |
| YTD Engaged Employees | Returns the total number of users engaged for the current year up until the current report run date. | 189 |
| user Questions Asked - Weekly | Returns the total number of messages by the user for the selected week. | 56 |
| Average user Questions Asked - Daily | Average number of messages by the user for the selected week. | 8 |
| user Questions Asked- YTD | Returns the total number of messages by the user for the current year up until the current report run date. | 656 |
| user Questions Asked - Since Launch date | Returns the total number of messages by the user since the launch date through the end of the selected week. | 2504 |
| Average Talk Time with Employees |
Average talk time across user conversations for the selected week.
The format is hours:minutes:seconds, so the example to the right is 0 minutes 52 seconds. |
0:00:52 |
| Total Talk Time YTD | Returns the total talk time in HH:MM:SS for the current year up until the current report run date. | 2:55:57 |
| Total Talk Time Since Launch Date | Returns the total talk time in HH:MM:SS since the launch date through the end of the selected week. | 6:47:50 |