Scheduling timelines set the minimum and maximum time frame that your AI Assistant can coordinate an interview for each interview type, including custom interview types created for your account. While this is beneficial in some use cases, not setting this on the backend allows each user in your account to configure their own scheduling timelines inside of their My Calendar settings. 

Set company-wide scheduling timelines

Users will need full access to Client Setup to set company-wide scheduling timelines. If you have this access, then you can complete the steps below.

1. Select the All Apps button in the top left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. Client Setup will then open. From the left panel, scroll down to and open the Scheduling section.
4. Toggle on the Manage Company-wide Scheduling Timelines setting.
5. The minimum and maximum timelines for each interview type will then display the default timeframes. Set these individually.
   • Note: The default scheduling timeline applies to the initial schedule for the original times sent and is updated whenever the candidate attempts to select a time via NLP or the calendar. However, users will still have the ability to change scheduling timelines if Advanced Settings are enabled. 
6. Select Save in the bottom right corner of this section.

Limit canceling and rescheduling

Along the same vein, you can set limits to when candidates can cancel or reschedule interviews as well as the number of candidates who can reschedule. If not set on the backend, users can set this from an interview's Settings section when scheduling an interview.

Users will need full access to Client Setup to set limits on canceling and rescheduling. If you have this access, then you can complete the steps below.

1. Select the All Apps button in the top left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. Client Setup will then open. From the left panel, scroll down to and open the Scheduling section.
4. Scroll down to the Limit Canceling and Rescheduling Interviews subsection.
5. Set the following, as needed:
   • Candidates can cancel interviews – This dictates the amount of time before an interview that a candidate can cancel their interview.
   • Candidates can reschedule interviews – This dictates the amount of time before an interview that a candidate can reschedule their interview.
   • Limit number of times candidates can reschedule – This setting restricts the number of reschedule attempts, and not the number of successful reschedules. Once they reach the set limit of attempts, then they will receive the No Availability to Reschedule message from the client's AI Assistant.
6. Select Save in the bottom right corner of this section.