Company Information: Voicemail Customization section
Updated at August 20th, 2026
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The Voicemail Customization section of Company Information allows you to customize the voicemail used for all phone numbers tied to your account.
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Voicemail Customization section
To add a voicemail recording to all the phone numbers in your account, users will need full access to the Voice Mail Customization permission and can complete the below steps.
- In the Voicemail Recording section of Company Information, drag a file or click to browse for a file from your computer.
- In the upper-right corner, select Save.
The custom voicemail recording is then added to your account and overrides the default AI Assistant voicemail for all of your phone numbers.
The file must be .mp3 only, with a maximum size of 10MB.
You can select the trash icon next to the recording to delete it and re-upload a new one.