The NLP section of Client Setup supports the Custom Q&A topic requests made by your team. When a custom topic has been approved and built by the NLP team, then you can begin creating questions and responses for it. These can be done from this section, which includes the following settings:

• Candidate Care – Paradox's Product Team will add in the server access token for the Candidate Q&A topic here. 
  • Prioritize custom Candidate Care app – This setting will prioritize custom questions if there have been custom topic(s) added to the Candidate Q&A knowledge base.
    • Prioritize the custom NLP app if confidence is over – When the Prioritize custom Candidate Care App toggle is enabled, then this setting will display and allow you to set the confidence level for prioritizing custom topics. By default, 0.50 is the default value, but selecting 0.75 or 0.80 will trigger custom topics over default Q&A topics.
• Employee Care – Paradox's Product Team will add in the server access token for the Candidate Q&A topic here. 
  • Prioritize custom Employee Care app – This setting will prioritize custom questions if there have been custom topic(s) added to the Employee Q&A knowledge base.
    • Prioritize the custom NLP app if confidence is over – When the Prioritize custom Employee Care App toggle is enabled, then this setting will display and allow you to set the confidence level for prioritizing custom topics. By default, 0.50 is the default value, but selecting 0.75 or 0.80 will trigger custom topics over default Q&A topics.