Paradox is constantly advancing to best support your hiring and recruiting efforts with the help of AI. Currently, Paradox offers the following AI offerings:

• Contextual AI
• Paradox Assist

Contextual AI

Contextual AI enables several aspects of the system to be smarter, enhancing your AI Assistant's messages to candidates and even assisting users in crafting descriptions and messages that is in-line with your brand. Overall, Contextual AI is the assistance tool that enhances both candidate and user experiences. Contextual AI includes the following features:

• Text Generation and Editing
• Knowledge Training Library
• Contextual Conversation
• Contextual Responses
• Contextual Response Details
• Content Quality Score
• Employee Communications summary

Text generation and editing

Within the Event Builder, users can automatically generate a description for their events with a push of a button. However, if you've written existing text and you have this feature enabled, all throughout the system you can use AI to adjust the wording, length, and brand tones of any highlighted text. This helps your team work more efficiently without losing creativity or human connection. Learn more about both text generation and editing here.

Knowledge Training Library

The Knowledge Training Library allows you to upload company and onboarding documents to the CMS where the system will review these documents and generate relevant Q&A topics and their responses. This saves your CS Representative and your team time on manually creating questions and answers during Implementation and beyond. Learn more about the Knowledge Training Library here.

Contextual Conversation

Contextual conversation allows your AI Assistant to use the power of advanced large language models to effectively understand the context of a conversation and generate a relevant response. This helps your AI Assistant appear more human-like in conversations and provide more creative responses where allowed (see Contextual Responses for more information). Learn more about contextual conversations here.

Contextual Responses

When Contextual Conversation is enabled for your account, then all Q&A responses within the CMS will be marked as Contextual, meaning that your assistant can provide a generated response that includes the most relevant details of the answer but with the wording adjusted to best reflect the context of the conversation. This can be helpful to ensure that the conversation flows naturally; however, you do have the option to mark responses as Defined, meaning that however they are written within the CMS is how your assistant will share it with candidates. Click here to learn more.

Contextual Response Details

In order to build trust with our Contextual AI product, Contextual Response Details in the Candidate Inbox enhances transparency regarding how messages are generated. Click here to learn more about Contextual Response Details.

Content Quality Score

The Content Quality Score, which is available regardless of if you use Contextual AI features or not, is a powerful tool designed to help you proactively assess and improve the performance of your candidate Q&A within the CMS. By analyzing your knowledge base, this feature provides a numerical score and actionable insights, ensuring your AI Assistant delivers the best experience to your candidates. Learn more here.

Employee Communications summary

If you have the Employee Communications product enabled for your account, Employee Communication summaries are AI-generated descriptions of employee responses when at least 50 people have responded to an active communication. This assists users in gathering a general understanding of employee feedback while the communication is active for larger recipient groups. Learn more here.

Paradox Assist

Paradox Assist is the enhanced version of Paradox's Assist widget within the CEM, allowing users to complete hiring tasks quickly through a single, natural conversation with your AI Assistant. Paradox Assist allows you to:

• Manage your calendar/availability
• Schedule/Cancel/Reschedule interviews
• Locate the jobs and candidates within your account (not available for integrated ATS clients)
• Receive tier one support by answering any questions you have and pulling information from Paradox's help site for reference

Learn more about Paradox Assist here.