Issues seeing Candidate Inbox, locations, jobs, and other data
Updated at August 19th, 2026
In the unfortunate circumstance where you are not seeing the Candidate Inbox, locations, or jobs populate in your Paradox account, then you can troubleshoot the issue in the following ways:
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Update page filters. If your page has filtering capabilities, then you may have accidentally applied too many filters to the page and filtered out all candidates. To resolve this, open the filter modal via the filter icon and adjust the filters set for the page. Click here to learn more about system filters.
- Contact your manager to check permissions. A potential reason for the lack of location and job access and/or access to candidates in the Candidate Inbox may be due to a change in your user permissions. Contact your manager to determine if your permissions were updated in your account.
- Check the CEM's performance and status. In the very rare scenario where the CEM is not loading at all, you can check the CEM's performance status as well as subscribe to performance updates here.
Contact your CS Representative if you are unable to discover the root of your platform issue so that they can assist you in resolving it.