This page outlines the candidate experience for how returning candidates who apply are validated and how they can check the status of all their job applications with a company.

Configuration

The CheckStatus experience (candidates checking the status of multiple applications) is enabled by default. When disabled, candidate responses pull directly from the Check Status or Check My Status intent in your CMS. 

Only users with full access to Client Setup can configure the Check Status experience. If needed, contact your Company/Account Admin or CS Representative for assistance.

To disable the Check Status experience: 

1. Select the All Apps menu in the upper-left corner of the header and then Settings in its drop-down menu.
2. When the Settings page opens, select Client Setup under the Paradox Tools section.
3. Client Setup will then open. Scroll down to and open the Q&A section from the left panel.
4. Disable Candidate CheckStatus Experience.
   • By default, this setting is enabled.
5. In the lower-right corner, select Save to apply changes.  

Checking the status of applications

To check the status of an application:

1. Start a conversation with your AI assistant on the web browser, SMS, or WhatsApp asking to check the status of an application.
2. Provide the phone number or email address that was used to apply to the job.
3. Enter in the verification code sent to the communication channel.

4. Select the desired application from the list view to view the status and more details.

The following statuses display for an application:

Returning candidate validation process and profile creation

When the candidate first provides their full name and communication preference (email or phone number), the AI assistant creates a unique candidate profile ID. If the email or phone number matches an existing candidate profile in the company’s account, the candidate needs to verify their identify using two-factor authentication (2FA).

For candidates added manually through outbound, campaigns, events, or publishing API, their candidate profile ID is created as soon as their information (name, email, or phone number) is entered into the system.

For candidates starting an application through an Apply conversation or for starting a conversation with the AI assistant via Job Search or Q&A, their candidate profile ID is created after they provide their contact information (email or phone number) during the application process with the AI assistant.

Application of standard candidate attributes

If the candidate requests to start another application within the same conversation, your AI Assistant will skip asking profile questions. This includes the candidate's name, phone, and email address and will start with the next question in the conversation. 

• Note: When updating the candidate’s name or their assigned location on one application, then it will also be updated on only the attribute level for the other application.

Candidate rules for starting a new application

• Candidates can start a new search and apply when their other applications are in most statuses. We block certain statuses to keep our NLP detection consistent.
• We will allow new search and apply in the following statuses:
  • Capture: Capture Complete
  • Scheduling: Interview Complete, Interview Scheduled, Interview Canceled, Interview Request Expired
  • Ratings: Ratings Complete
  • Event: Registration Confirmed, Registration Canceled, Event Interview Request Expired, Event Interview Scheduled, Event Interview Canceled, Event Interview Complete
    • Note: If the candidate source is an upcoming hiring event, job search will only show jobs added to the event. If the candidate source is not an upcoming event the job search will display all jobs (Event jobs and Non-event jobs).
  • Conversation: Conversation Complete
  • Application: Application Complete
  • Offer: Offer Declined, Offer Expired, Offer Canceled
  • Hire: Hire Rejection & Exception
  • Form: Form Complete, Form Expired, Form Canceled
  • Background Check: Background check complete
  • Disposition: Disposition status
  • Onboarding: Onboarding Complete, Onboarding Rejection, Onboarding Exception, Onboarding Expired, Onboarding Canceled
  • Assessment: Assessment Complete
• If a candidate has an application(s) in the Capture In-Complete status when they begin a new application, your AI Assistant will give them the option to continue that application or finish a previously started one. 
• Candidates can also ask your AI Assistant for a list of the applications they have submitted if your account has Q&A enabled.

FAQs