Negative Topic Performance (Employee) Report
Updated at August 19th, 2026
Table of Contents
This report shows detailed negative topic interactions with users. The date range is based on the message’s date and time.
Report fields
| Field | Field Description | Sample Value & Formatting |
|---|---|---|
| User Name | Returns the user’s name. | John Smith |
| User ID | Unique user identifier generated each time a user engages with your AI Assistant. | 72036855653131 |
| Message Date | Returns the date and time of message. | 09/15/2020 17:31:08 |
| Negative topics |
These are the current intents that could be considered as negative topics:
We want to return the friendly topic name from the standard intents table (description column). |
Olivia: You didn’t answer |
| Phrase | Returns the actual phrases that prompted the negative topic. | I am not happy |
| Previous 3 Topics |
Returns up to the last 3 topics used.
If no other topics were identified, then this field will be blank. |
Jobs: Search, Jobs: Search, Dissatisfied Job Seeker
|
| Previous 3 phrases |
Returns up to the last 3 phrases used.
If no other phrases with topics were identified, then this field will be blank. |
What jobs do you have in New York?, These jobs don’t match what I need, These still don’t show what I want to see |
| Response After Negative Topic (Y/N) | Returns a Yes if there were continued messages from the user after this negative topic reply was given. | Yes |
| Recruiter Response DateTime | Returns the date and time the recruiter manually replied (earliest time) to this user. | 09/15/2020 20:32:41 |
| Recruiter Full Name | Returns the recruiter's full name. | Susan Welch |
| Recruiter Email | Returns the recruiter's email address. | swelch@noemail.com |