Phone numbers in Channels let Olivia send and receive SMS with candidates, employees, and other audiences across conversations, referrals, campaigns, events, and employee communications. You can view all numbers in one place, create new numbers through a guided flow, and configure each number after it is provisioned.

Use cases

• Implementation teams who need to provision phone numbers without waiting for manual setup
• Company/Account Admins who manage SMS channels across multiple use cases and countries

Navigation

1. Select All Apps in the upper-left corner of the header, and then select Settings.
2. On the Settings page, select Channels under Platform.
3. In the Channels left-pane, select A.I. Assistant Numbers and select All Numbers to view every phone number in your account.

From All Numbers, you can search and sort your phone numbers by phone number type and use case.

Create phone numbers

From the Channels page, you can create phone numbers and keywords for various use cases. Learn more at create a phone number.

Relevant documentation

• Create phone numbers
• A.I. Assistant Numbers
  • Phone Numbers
  • Employee Communications numbers
  • Referral numbers
  • Campaign and Outreach numbers
  • WhatsApp numbers
  • Event numbers
• Employee Numbers
• Keywords
  • Event keywords
  • Short Code keywords
  • WhatsApp keywords
  • WhatsApp Event Specific keywords
  • Phone Number keywords
  • Toll Free keywords
• Other
  • Dynamic QR codes

Permissions

Work with your CS Representative to determine which user roles should have access to configure or view phone numbers and keywords and what access level they should have (Full Access, View Access, No Access). By default, Company/Account Admins will have full access to configure phone numbers and keywords. However, permissions for other users will need to be adjusted as needed for the following:

• Channels – This provides users full access to the Channels page.
  • Campaign and Outreach Phone Numbers – This provides users full access to creating, editing, or deleting Campaign and Outreach phone numbers. 
  • Employee Communications Phone Numbers – This provides users full access to creating, editing, or deleting Employee Communications phone numbers. 
  • Employee Phone Numbers – This provides users full access to creating, editing, or deleting Employee phone numbers. 
  • Event Phone Numbers and Keywords (WhatsApp - Event Specific included) – This provides users full access to creating, editing, or deleting Event phone numbers and Keywords (WhatsApp - Event Specific included).
  • Phone Number Keywords – his provides users full access to creating, editing, or deleting Phone Number keywords.
  • Phone Numbers – This provides users full access to creating, editing, or deleting phone numbers. 
  • Referral Phone Numbers – This provides users full access to creating, editing, or deleting Referral phone numbers.
  • Short Code Keywords – This provides users full access to creating, editing, or deleting Short Code keywords.
  • Toll-Free Keywords – This provides users full access to creating, editing, or deleting Toll-Free keywords.
  • WhatsApp Keywords – This provides users full access to creating, editing, or deleting WhatsApp keywords.
  • WhatsApp Phone Numbers – This provides users full access to creating, editing, or deleting WhatsApp phone numbers.