Phone Numbers are the phone numbers used by your AI Assistant to communicate with candidates. You can build an unlimited amount of AI Phone Numbers that can cater to the many conversations built for your account.

EU region recognition

As of September 2025, all customers will have the option to determine whether they want to use a set country code to prevent regional blocking from occurring and providing them access to candidates across the EU via SMS. This is extremely beneficial, as you no longer have to use a specific country code per country to contact candidates in that country.

Your options for choosing an EU-based AI phone number include the following:

• Sweden (+46) (Recommended)
• Netherlands (+31)

Contact your CS Representative to make your selection for you on the backend. Once a selection is made, an AI phone number can be added to the system on your behalf with that country code. This new phone number will then allow all EU countries to be whitelisted for it, automatically enabling your AI Assistant to communicate across EU countries from that phone number.

Navigation

1. In the upper-left corner, select All Apps and then select Settings.
2. In the Settings page, select Channels under Platform.
3. In the Channels page, select All Numbers, and then select Phone Numbers in the side navigation.

Phone numbers section

In the Phone Numbers section of Channels, you can view the following information:

• Phone Number: The actual phone number configured.
• Conversation: The conversation associated with the phone number.
• Last Edited: The date that the phone number was last modified.
• Date Created: The date that the phone number was created.

Additionally, you can take the following actions on each phone number row:

• Edit: Opens the Edit Phone Number drawer, which allows you to update the phone number settings.
• Delete: Deletes the phone number. You must confirm this action in the warning modal.

You can also use the search bar to search all of your phone numbers.