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    Conversation builder actions and view controls

    Written by Lindsey Stanifer

    Updated at September 16th, 2026

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    At any point in the Conversation Builder, you can use the editing and view controls in the bottom right corner of the screen. These options are always accessible and include the following options:

    • Undo – Click this icon to reverse your last action. For keyboard shortcuts, macOS uses Cmd + Z or ⌘ + Z and Window uses Ctrl + Z. When you undone an action, a small banner displays in the lower-left corner stating what has been undone. This button will be grayed out until you have made a change.
    • Redo – Click this icon to reapply an action you just undid. For keyboard shortcuts, macOS uses Shift + Cmd + Z or Shift + ⌘ + Z and Window uses Ctrl + Y. When you redo an action, a small banner displays in the lower-left corner stating what has been redone. This button will be grayed out until you have undone an action. 
    • Zoom Out – Click the – icon.
    • Zoom In – Click the + icon.
    • Fit question to screen & fit conversation to screen – Click the four arrow icon to zoom out to the highest level or down to an individual question depending on the zoom level of the page.
    • Navigation list of all questions – Click the list icon to open a searchable list of all questions in the conversation. Click on a question name to navigate to that question in the Conversation builder.

    The undo and redo functionality support all editing actions in the Conversation Builder, such as adding/deleting questions, changing question types, and updating conditions.

     
    conversational ats integrated ats crm

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